Parents

Sailor Portal FAQ

Using Your School Dashboard Account - FAQ

List of 10 items.

  • How do I log into my Sailor Portal account?

    Users can log into the site via the login button at the upper right portion of your browser window. Parents and students can also log in via the parent and student landing pages.

  • How do I obtain my username and password?

    New student users will use her school email and password to login. Enter you school email for your username, hit next, and the site should automatically log you in using your Microsoft 365 account.  

    New parent users should receive their login information during the admissions process. If you need help setting up your account, please contact helpdesk@mountdesales.org.

  • How do I view my daughter's schedule?

      1. Once you are logged into your Sailor Portal account, click on your daughter’s name on the pink navigation bar.
      2. This will take you to her Progress tab.
      3. To view your daughter’s daily schedule, click on the Schedule tab. This schedule includes her classes, club meetings, and athletic practices and games. You can navigate to a specific day to view her schedule on that day. You can also view her schedule by month by clicking on “View Full Schedule.”
      4. Click here for detailed instructions on how to navigate your daughter's schedule.


  • Where do I go to complete school forms and permission slips on my Sailor Portal?

    When you log into your Sailor Portal account, if you have outstanding forms to complete there will be a yellow bar across the top of your screen that reads, You have: 1 Form(s) to Review. Click this link to view all outstanding forms. To complete a form, click the green Review or yellow Continue button next to the form.



  • How do I receive notifications and emergency alerts?

    We encourage you to sign up receive emergency alerts from MDSA. With Sailor Portal, you can choose to receive text and/or email alerts. Click here to view a tutorial guide. 
    1. Navigate to the upper right-hand corner of your screen.
    2. Click on the down arrow next to your name and click on "Settings."
    3. Click on the "Notifications" tile on the left side of the screen.
    4. Set a phone and email to receive notifications. You must select your wireless provider, and you will be sent a verification text. Follow the instructions provided to verify your phone number.
    5. Check the Bulk Email box at the bottom of the page to receive school-wide emails.
    Emergency Alerts:
    1. Opt-in to Emergency Alerts by navigating to "MDSA Announcement" on the screen and clicking on "Setup Options."
    2. Check the box next to "Emergency Alerts" and select "Save."
    3.  Check the boxes next to "MDSA Announcement" for E-mail and/or Text to receive the emergency alerts to each respective device.

    School Notifications:
    1. On the Notifications page in your profile, sign up for group notifications by clicking "Edit Options" next to MDSA Announcement.
    2. Check off the notifications you wish to receive. Activities include Clubs and Homerooms. Athletics includes all Sports Teams.

    Athletic Games & Practices
    1. To receive notifications of athletic games and practices (for your daughter's sport(s) only), check off the boxes next to the Game and Practice items on the notifications list.
    2. To receive reminder emails and/or texts of games and practices, click on Setup Options next to Game Reminder/Practice Reminder and select when you would like to receive a reminder. Then check the box next to this line.

  • Are there resources just for me when I log in?

    Yes, parent, student, and faculty/staff users will find resources specific to their role once logged in. Simply click the "Resources" tab on your dashboard to access them. 

    Parents and students can now view student schedules, attendance, report cards, and the school calendar on their dashboard. 

  • How do I edit my user profile and settings?

    Once logged in, click the arrow located next to your name (upper right), and you can access/edit your profile and other settings.

  • Where do I find resources to prepare for the new school year?

    Academic resources can be found on your Resource Board. Check here first for the most up-to-date information for the school year.

    Most school forms can be completed digitally using your portal account. Forms can also be accessed via the Resource Board tab on your portal or by clicking on the arrow next your name in the upper right-hand corner of your portal screen, and clicking on "Files & Forms."

  • Where do I view a calendar of events?

    The calendar link on the omni menu (upper right) and footer (lower left) directs users to a full calendar of events. This calendar may be sorted by several categories such as Fine Arts, Athletics, Academics, Alumnae, etc.

    You can also view a personalized calendar through your Sailor Portal account. There are also several calendar feeds throughout the site and on the portal, including on our home page.

  • Who do I go to for help?

    For general questions, users may contact the Technology Office via email using the contacts listed on the right. If you experience technical issues, please contact our help desk at helpdesk@mountdesales.org.

School Directory Information

List of 4 items.

  • Where can I access the MDSA Family Directory?

    You can access MDSA Family Directory on you Sailor Portal by clicking the Directories tab on the pink navigation bar.

  • How do I change what information is included about me in the directory?

    All accounts for current parents have default settings to include the following information in the Family Directory:
    • Parent Name 
    • Home Phone 
    • Email Address 
    • Home Address 
    Daughter(s)’ Name, Graduation Year, and Contact Information
    To change your settings for what contact information is included in the directory:
    1.  Click on your name in the upper right-hand corner of your dashboard.
    2. Click on Settings.
    3. On the left-hand side under Account Settings, click on Privacy.
    4. Under General Settings, click on Parent.
    5. This will drop down a list of all the information available from your profile. Check the box next to each item you want to be included in the directory, or uncheck the boxes you would like to remove from the directory.
    *The MDSA Family Directory is only available to other current MDSA parents, and must be accessed through a current parents' Blackbaud Dashboard account. Therefore, you only need to adjust the settings under Parent in your Privacy Settings to change what information is available in the directory.


  • How do I opt out of the MDSA family directory?

    You can select whether you would like to be included in the school directory and what information you would like to be included through your profile settings under Privacy. 

    To opt out of the directory:
    1. Click on your name in the upper right-hand corner of your dashboard.
    2. Click on Settings.
    3. On the left-hand side under Account Settings, click on Privacy.
    4. Under Directory Settings at the bottom of the screen, check the circle next to Do not include my name or any information about me in the directory. Alternately, you can also check to Include my name but do not include any other information about me. to list only your name but no contact information in the directory.
    5. Please Note: this will only adjust the directory settings for your information. Your spouse and/or other family members will need to adjust their own Privacy settings on their Sailor Portal separately.

  • Who should I contact for help adjusting my privacy settings?

    Please contact the Help Desk at helpdesk@mountdesales.org for assistance with your directory or privacy settings.

Blackbaud ID FAQ

List of 7 frequently asked questions.

  • Q: What is Blackbaud ID?

    Blackbaud ID is a secure login system through Blackbaud, the company that supports Sailor Portal, that provides enhanced password protection and brute force protection on all login attempts.

  • Q: How do I set up a Blackbaud ID account?

    All user accounts in the Sailor Portal will be converted to Blackbaud ID beginning on Tuesday, September 20. If your account is not already set up through Blackbaud ID, you will be automatically prompted to convert your account the next time you log into the Sailor Portal. Follow the instructions on the Blackbaud ID sign up page to create your account.

  • Q: I already have a Blackbaud ID account through another school/organization. Can I use the same account or do I need to create a new Blackbaud ID?

    Yes, you can use the same Blackbaud ID for multiple schools or organizations.  When a parent that already has a BBID for another school is connected to Blackbaud ID, they can select Sign-In instead of Sign-up on the Blackbaud ID sign-in page, and use the same credentials they originally signed up with at the other organization. Because this BBID is the same account that was previously established, parents can use the same login credentials for multiple schools. The parent must be connected to Blackbaud ID in both/all organizations. There may be caching issues so parents may have to use different browsers or clear their cache if they get redirected to the wrong school.  

  • Q: I forgot my Blackbaud ID password. How do I request a new one?

    Go to the Blackbaud ID sign-in page, select Forgot Password, enter the mail address associated with your Blackbaud ID, and select Send. You will receive an email with a link to reset your password. If you don’t receive the reset password email, check your Junk folder.

    You can also change your password at any time on your Blackbaud ID profile. Just select Change password under Authentication settings. For information on password requirements, see how to manage personal information on your Blackbaud ID.

    If you sign in through Apple or Google, change your password through Apple or Google.

    Please note, the Mount de Sales Academy Help Desk can no longer supply you with your Sailor Portal password. You will need to follow the instructions listed above to recover your password.

  • Q: Can I use a different email address than the one on file with my account?

    Yes! Email the Help Desk at helpdesk@mountdesales.org to have your email address updated.

  • Q: My account is locked. How do I reset my password?

    When you try to sign in after your account is locked, you are redirected to a page that explains why the account is locked. Follow these steps to reset your password:
    1. Select the button to reset your password.
    2. On the page that appears, submit your email address.
    3. Check your inbox for an email to reset your password.
    4. In the email, select the option to reset your password.
    5. On the page that appears, enter a new password.
    6. On the confirmation message, select the button to return to the sign-in page.

  • Q: Does my daughter need to set up a Blackbaud ID account?

    All students, faculty, and staff have already been converted to Blackbaud ID. No action is required for students!

Mount de Sales Academy

Academic Excellence in the Catholic Tradition